Store Policies

Thanks for your interest in Penguin Love Store.
In business since 1998.  We make custom by handmade molds  for candle and soap makers  but mold can be used for many things.  These molds are the best and are easy to use. 
We are a small family business and we try to work with all customers personally. 
our email is PENGUINLOVEMOLDS@YAHOO.COM

1.) Hours of operation:
Tuesday - Thursday  9am to 4 pm CST
We do help outside of these hours but not always.
We are closed on POSTAL and BANK holidays.

2. ) PLEASE NOTE MOLD CURE TIME AND PROCESSING, ALL MOLDS are custom hand poured molds.
only made WHEN YOUR PAYMENT IS CLEARED THRU bank.  If you pay on Friday we do not get the money until Monday. If you pay after 2pm we do not get the money until the next business day.
Molds are not "in Stock" sitting on a shelf but are hand poured  and custom made after your payment is cleared.  You can not cancel after we have started cure process as the materials have been used for your mold.  These are custom made items and take time and materials, once we have started a mold there is no cancellation.
MOLDS take 15 to 30 business days before the can be shipped to you. Business days are not calendar days.

3.) SHIPPING.....all shipping is USPS  That is the only shipping we offer at this time

NOTE: ALL INTERNATIONAL CUSTOMERS: we only ship USPS priority

WE SEND ALL ORDERS OUT AS A GIFT BUT IF YOUR  COUNTRY CHARGES
TAX OR A FEE THAT IS BETWEEN YOU AND YOUR COUNTY.

4.) Penguin Love Store offers the following Returns Policy:

Return Policy:

Returns for Material Flaws ONLY, you must notify us within 3 business days of receipt of merchandise (delivery confirmation date you received the merchandise).
You must email to receive authorization to return within those 3 days.
Return shipping charges are your responsibility. Once received we will check the mold and if the mold is indeed flawed, you will be  sent a replacement mold.

Reasons for return:

Material Flaws

Penguin Love can not be held responsible for:

    Inability to use certain waxes or soaps in the mold.
    Inability to blend colors to achieve a certain effect.
    Inability to obtain a desired effect.
    Inexperience in candle or soap making or not know how to use the mold.

Please know how to work with your products before purchasing a mold to achieve a certain effect.  
Because you saw something in a magazine, brochure or store, does not mean you can make it.
Techniques are very important.  these molds are special and you need to know how to thread a wick to use them.
Penguin Love offers you the mold only. at times we do make a cut or slit in mold to help with item removal
It is up to you to create a finished piece from the raw materials you use.  
Know the different waxes and soaps before you buy a mold.

5.) Sale Molds are not covered under the return policy,
as they are a pre-made item and will have any defects or Problems with them listed in the Listing.

6) YOU CAN NOT cancel/change an order after we have started the mold. AS the item is a custom hand made item and the materials have been used JUST FOR YOU.

7.) WHEN YOU pay YOU ARE AGREEING TO OUR terms of sale.